Last Updated: August 2026

Welcome to Digital Kabari – Treasures.

These Terms & Conditions govern your use of the Treasures marketplace, including fixed-price purchases, auctions, bidding, account verification, payments, and related services.

By creating an account, placing an order, purchasing bids, participating in an auction, or otherwise using Treasures, you agree to these Terms.

1. Marketplace Services

Treasures offers two primary purchasing methods:

Fixed-Price Products

Fixed-price products can be added directly to the shopping cart and purchased through the available checkout methods.

Customers may be required to provide:

Name
Address
Email
Mobile number

Available payment options may include:

Cash on Delivery (COD)
Bank Transfer

Payment availability may vary depending on the product or order.

Auction Products

Auction products are sold through the Treasures bidding system.

Auction participation requires:

A registered Treasures account
Required account verification
Minimum bidding eligibility points
Available bids

2. Auction Eligibility

Not every account automatically qualifies for auction participation.

A user must obtain at least 60 bidding eligibility points.

These are currently earned through:

Email Verification: +20 Points

CNIC/KYC Verification: +40 Points

Successful completion of both provides the minimum 60 points required for auction participation.

Digital Kabari may reject, suspend, or request additional verification where information appears incomplete, inaccurate, duplicated, suspicious, or inconsistent.

3. KYC Verification

Auction users may be required to provide:

CNIC number
Name
CNIC expiry date
CNIC front image
CNIC back image
Live photograph

Users must submit their own accurate and valid information.

Submitting another person's identity, altered documents, misleading information, or fraudulent verification material is prohibited.

4. Free & Purchased Bids

After successful KYC verification, an eligible user receives 3 free bids.

These bids may be used on eligible auctions available on Treasures.

After the free bids have been used, additional bids must be purchased through the available Bid Bundles displayed on the website.

Bids are provided to support controlled and authentic auction participation and reduce spam, fake bidding, and artificial price manipulation.

Users may not:

Create fake accounts to obtain additional free bids
Coordinate accounts to manipulate an auction
Use another person's verified account
Intentionally place fraudulent bids
Attempt to artificially increase an auction price

Digital Kabari may apply auction-specific bidding limits or controls to protect marketplace fairness.

5. Seller/Product Owner Restrictions

A person whose product is listed in an auction is not permitted to bid on their own product.

Using another account, family member, associate, or coordinated third party to artificially increase the auction price is also prohibited.

Accounts involved in suspicious bidding activity may be restricted, investigated, or suspended.

6. Placing an Auction Bid

A bid represents genuine interest in purchasing the product.

Users should review:

Product information
Current bid amount
Auction conditions
Remaining auction time
Payment requirements

before submitting a bid.

Users should not place bids they do not intend or are not reasonably able to complete if they become the winning bidder.

7. Winning an Auction

When an auction closes, the final eligible highest bidder becomes the winning bidder, subject to system validation and any fraud/security review.

The winning bidder must complete payment within the deadline displayed for that auction or order.

8. Auction Payment Rules

Auction payments are currently completed through Bank Transfer.

Final Auction Amount Below PKR 50,000

The winning bidder must pay the full auction amount.

Final Auction Amount of PKR 50,000 or More

The winning bidder may be provided the option to:

Pay 30% of the final amount to lock the winning bid, and pay the remaining balance within the payment period shown on the order/payment page.

The required balance must be completed within the displayed deadline.

9. Payment Verification

Digital Kabari's official bank account information and/or payment QR is displayed on the relevant payment page.

The user must:

Transfer the required amount.
Upload payment proof/screenshot.
Submit the payment for verification.
Wait for admin review.

An uploaded screenshot does not automatically mean that payment has been approved.

Payment is considered verified only after Digital Kabari confirms receipt and marks the payment as approved.

10. Failed Orders

Failure to complete an order or winning auction may affect a user's marketplace eligibility score.

A failed order results in:

-10 Bidding Points

Repeated failed orders or suspicious activity may result in additional marketplace restrictions.

11. Bidding Point Progress

After reaching auction eligibility, users may continue building their score up to a maximum of 100 points.

Current rewards include:

Successful fixed-price purchase: +5 points
Auction won and payment successfully completed: +10 points
Eligible Digital Kabari pickup: +5 points
Failed order: -10 points

Bidding eligibility points are an internal marketplace trust/eligibility metric.

They are not cash, currency, stored monetary value, or transferable property.

12. Account Responsibility

You are responsible for:

Keeping your login credentials secure
Providing accurate information
Maintaining access to your registered email/mobile number
Preventing unauthorized use of your account
Informing Digital Kabari if you suspect unauthorized access

Do not share your password with another person.

13. Prohibited Conduct

Users must not:

Submit fake KYC information
Use multiple accounts to manipulate auctions
Bid on their own listed products
Manipulate auction prices
Upload fake payment screenshots
Make false payment claims
Attempt to access another user's account
Interfere with the website or auction system
Misuse other users' personal information
Engage in fraudulent transactions

Digital Kabari may restrict or suspend accounts where misuse is reasonably suspected.

14. Product Information

We aim to present product information as accurately as reasonably possible.

Users should review all available product descriptions, photographs, specifications, condition information, and auction details before making a purchase or placing a bid.

For questions about a product, contact support before completing the transaction.

15. Technical Issues

Digital Kabari may pause, extend, cancel, review, or otherwise take reasonable corrective action regarding an auction where a significant technical failure, security issue, fraudulent activity, or material system error affects auction integrity.

16. Changes to the Platform

Digital Kabari may update marketplace features, bid bundles, verification requirements, payment methods, point rules, or auction processes when reasonably necessary.

Material changes will be reflected through the website or relevant policy pages.

17. Support

For questions regarding your account, order, auction, KYC, or payment, contact us using the official:

WhatsApp Support
or
Digital Kabari Contact Form

Buyer Protection

Shop With Greater Confidence

Treasures is designed to provide a safer environment for both fixed-price purchases and verified auctions.

Our systems include identity verification, controlled bidding, transaction records, payment verification, and customer support to help reduce fraudulent activity.

1. Verified Auction Participation

Auction participation is restricted to eligible registered users.

Users must reach the required 60 bidding points, including email and KYC verification, before participating.

This helps reduce:

Fake accounts
Anonymous bidding
Artificial bids
Fraudulent auction activity

2. Controlled Bidding

Verified users initially receive 3 free bids.

Additional bids are available through Treasures Bid Bundles.

This structure helps discourage unlimited fake bidding and encourages genuine participation.

3. Sellers Cannot Bid on Their Own Products

A product owner is prohibited from bidding on their own auction.

Digital Kabari may investigate suspicious bidding patterns and take action against accounts attempting to manipulate an auction.

4. Payment Protection

For auction purchases, users should make payment only using the official bank account information or QR displayed on the Digital Kabari payment page.

After transferring payment:

Upload your payment proof
Submit it for verification
Wait for admin approval

Payment proof is manually reviewed before the payment is approved.

5. Never Pay Through Unofficial Channels

To protect yourself:

Do not send payment to a bank account or wallet provided through an unofficial message, private user, comment, or unknown WhatsApp number.

Always verify payment details on the official Digital Kabari payment page.

6. Keep Your Information Private

Never share:

Account password
OTP
Banking password
ATM PIN
Email password

Digital Kabari support does not need these credentials to verify your payment or assist with your account.

7. Product Issues

If you believe:

You received the wrong product
The item materially differs from its listing
There is a delivery issue
Your confirmed payment is not reflected
There is another genuine problem with the transaction

contact Digital Kabari through our official support channels as soon as reasonably possible.

Provide relevant information such as:

Order number
Auction/order details
Photographs or videos where relevant
Payment proof
Description of the issue

Our team will review the available transaction, listing, payment, and communication records.

Any refund, replacement, cancellation, or other resolution will depend on the circumstances of the transaction, the applicable product/order terms, and relevant consumer rights.

8. Keep Evidence

For transaction-related issues, users should keep:

Order confirmation
Payment receipt
Payment screenshot
Delivery evidence
Product photos/videos
Relevant support conversations

These records may help us review a dispute more effectively.

9. Need Assistance?

Contact our official WhatsApp Support or submit a request through the Contact Form.

Our support team can assist with fixed orders, auction orders, payments, verification, and marketplace-related issues.