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Digital Treasures

How can we help?

Help Center

Welcome to the Digital Kabari – Treasures Help Center.

Find quick answers about buying products, auctions, bidding, KYC verification, payments, and your account.

Buying Fixed-Price Products

How do I buy a fixed-price product?

Choose the product you want and add it to your cart.

At checkout, provide the requested information such as:

  • Name

  • Delivery address

  • Email

  • Mobile number

Then select an available payment method and place your order.

Which payment methods are available?

Fixed-price orders currently support:

Cash on Delivery (COD)
and
Bank Transfer

Availability may depend on the particular order or product.

Do I need an account to buy a fixed product?

Where guest checkout is available, you may be able to place a fixed-price order without completing auction verification.

Auction participation, however, requires a registered and verified account.

Auctions

Do I need an account to participate in an auction?

Yes.

An account is mandatory for auction participation.

Why can't everyone immediately bid?

Treasures uses an eligibility system to reduce fake bidders, spam accounts, and auction manipulation.

You need at least 60 bidding points before you can participate.

How do I get 60 bidding points?

You can currently earn:

Email Verification — 20 Points

CNIC/KYC Verification — 40 Points

Complete both to reach the required 60 points.

KYC Verification

What information is required for KYC?

You may be asked for:

  • CNIC number

  • Name

  • CNIC expiry date

  • CNIC front image

  • CNIC back image

  • Live photograph

Why does Digital Kabari require KYC?

KYC helps us:

  • Verify real users

  • Reduce fake accounts

  • Protect auction integrity

  • Reduce fraudulent bidding

  • Improve marketplace security

Is my CNIC visible to other users?

No.

Your CNIC and KYC information are not displayed publicly or shared with other buyers or sellers.

Bids

How many free bids do I receive?

After completing the required KYC verification, you receive 3 free bids.

What happens when my free bids finish?

You can purchase additional bids using the Bid Bundles available on Treasures.

Why do I have to purchase bids?

Controlled bidding helps discourage:

  • Fake bids

  • Spam bidding

  • Artificial price increases

  • Non-serious participation

Can a seller bid on their own product?

No.

The owner of a product cannot participate in bidding on their own auction.

Attempts to manipulate an auction through another account may result in restrictions.

Bidding Points

What is my bidding score?

Your bidding score is an internal Treasures eligibility/trust score used for auction participation.

A minimum score of 60 is required to bid.

The score may increase up to 100 points.

How can I increase my points?

Current point rewards include:

Successful fixed purchase: +5 points

Win an auction and complete payment: +10 points

Eligible Digital Kabari pickup: +5 points

Can my points decrease?

Yes.

A failed order results in:

-10 points

Repeated failed transactions may also affect your ability to participate in marketplace activities.

Auction Winners

I won an auction. What happens next?

Go to your account/dashboard and open the winning auction or payment section.

You will see:

  • Final payable amount

  • Payment requirement

  • Bank information/QR

  • Payment deadline

  • Payment proof upload option

Can I pay Cash on Delivery for an auction?

No.

Auction payments are currently processed through Bank Transfer.

My winning amount is below PKR 50,000. How much do I pay?

For an auction ending below PKR 50,000, the winning bidder must pay the full amount.

My winning amount is PKR 50,000 or more. What are my options?

For qualifying auctions of PKR 50,000 or more, you may have the option to pay:

30% initially to lock your winning bid

and then complete the remaining balance within the deadline shown on the payment/order page.

Payment Approval

I uploaded my screenshot. Is my payment complete?

Not immediately.

After submission, your payment goes to Digital Kabari for verification.

Once the payment is checked and confirmed, it will be marked as Approved.

What if my payment remains pending?

Check that:

  • You transferred the correct amount

  • You used the official displayed account details

  • Your payment proof is clear

  • The transaction was successfully completed by your bank

If it is still pending, contact our support team.

Account Security

Can Digital Kabari see my password?

No.

Passwords are stored using secure hashing. Administrators cannot retrieve your original password.

What should I do if someone asks for my password or OTP?

Do not provide it.

Digital Kabari does not need your password, banking PIN, or OTP to verify your account or transaction.

Report suspicious communication through our official support channels.

Still Need Help?

We're here to help.

Contact us through:

WhatsApp Support

or

Digital Kabari Contact Form

Please include your order number, auction details, or account information relevant to the issue so our team can assist you more effectively.